Return and Exchange Policy

At S² SonaStylez, we aim to provide a smooth and satisfying shopping experience. If something doesn’t work out, we offer an easy return-for-credit-note option as per the terms below.

1. Return Eligibility

To request a return, please ensure that:

The product is unused, unwashed, and in original condition

All tags and packaging are intact

The return request is raised within 48 hours of delivery

2. Credit Note (No Refund Policy)

Refunds are not provided under any circumstance.

Once we receive and inspect the returned product, a Credit Note of the product amount will be issued.

Validity: 6 months

Credit Notes are non-transferable and non-refundable

3. Non-Returnable Items

The following items cannot be returned:

Customized or altered products (strictly non-returnable)

4. Return Shipping

Customer-Side Shipping

Customers must courier the product back to us on their own.

Return shipping charges are borne by the customer.

If the Customer Cannot Courier

We can arrange a pickup on request.

Pickup charges will be paid by the customer.

Charges may vary by location.

5. Approval Conditions

A return may not be accepted if:

The product is used, damaged, or missing tags

The item does not meet the return policy criteria

6. Wrong / Defective Product

If you receive a wrong or damaged product:

Share a full unboxing video within 24 hours of delivery

After verification, we will provide the appropriate solution

7. Contact Us

For return requests or support:

📱 WhatsApp: 9217138558
📩 Email: ssquare.sonastylez@gmail.com